These pages give a brief overview to each course, for more information, please contact us.
Process improvement to raise performance
Start date:
Location:
13 Oct 08
London
25 Nov 08
London
30 Mar 09
London
27 May 09
London
Price:
£499.00
Duration: 1 day
Course
ref:
BPRIM
OverviewThis course is designed to give participants a thorough grounding in the practical techniques and methodologies of process improvement, thereby enabling them to enhance team or organisational performance.Learning
objectives
- Understand the importance of effective processes to achieve results
- Learn how to identify and define your processes
- Acquire the tools and techniques to map your processes in order to identify where improvements are required
- Understand how to improve your processes so that people can implement change to raise performance.
Who is it for?For anyone who needs practical tools to identify, map and improve their work processes to raise team or organisational performance.
Course content
Process identification
- The importance of processes
- Defining a process
- Types of process
- Identifying a process and its key players
- Methodologies
Process mapping
- Factors to take into account when deciding where to start
- Project definition
- objectives, stakeholders, scope and risks
- Examining inputs, outputs, measures and controls
- Process layers and interfaces
- The flowchart method of process mapping
- Practical mapping exercise
- questioning and interviewing
- drawing, confirming and agreeing a map
- reviewing the results - agreeing measures and improvements
Process improvement
- Criteria for change - gaps, blockages, overlaps
- Implementation of different types of change
- Measurables and outcomes
- Mapping and agreeing the new process
- Implementing the new process
- Monitoring and reviewing progress
Case study exercise
- Identifying, mapping and improving a process. This will be an interactive study to demonstrate each element of the programme
- Summary and action plan.
Book