Payment
Payment must be made in full no later than 14 working days prior to the course start date. Capita Learning & Development reserves the right to re-allocate the course place to another delegate if fees are not paid in time.
Transferring courses
The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
5-20 working days before a course = 50% of the course fee
1-4 working days before a course = 100% of the course fee
To transfer a delegate please call us on 0870 400 1000.
The transfer option only relates to delegates who are transferring to a different date on the same course.
The choice of course date must be specified at the time of transfer (else the instruction will be considered a cancellation).
The option to transfer delegates can only be used once, after which any movement will be considered a cancellation. All outstanding invoices will remain due, irrespective of the number of working days notice given for the cancellation.
Substitute delegates
You can transfer a place on a course to a substitute delegate free of charge.
Cancelling courses
The following charges will apply if you wish to cancel a course:
21+ working days before a course = 20%
1-20 working days before a course = 100%
Cancellations must be received in writing via email to courses@capita-ld.co.uk and must contain the full booking details including organisation name, booking and delegate contact details.
Your cancellation will be confirmed in writing along with an invoice for any fees due.
Rates
The rates quoted within this brochure remain correct at time of publication and (that is the earliest course date published within) and 90 days thereafter. Capita Learning & Development reserves the right to alter these prices outside this period.
Course dates and venues
Capita Learning & Development reserves the right to alter course dates and venues without liability
In the event of a cancellation where alternative cannot be provided in respect of that course a full refund will be offered.
Capita Learning & Development will not normally reimburse travel or accommodation expenses. Capita Learning & Development are not able to offer refunds for cancellations outside our control, including adverse weather conditions, flooding or industrial action.
Course outlines
In order to respond rapidly to changes in market demand Capita Learning & Development reserves the right to alter its course content and/or trainer.
Course notes and training
Capita Learning & Development's course notes and training cannot be relied upon for legal interpretation. Neither Capita Learning & Development nor its employees, trainers or consultants can accept responsibility for the actions of delegates, or those of other people reading the course notes, or responsibility for any loss incurred as a result of relying on the course content or the course notes.