These pages give a brief overview to each course, for more information, please contact us.
Certificate in Administration
Start date:
Location:
08 Sep 08
London
21 Oct 08
London
08 Dec 08
London
Price:
£995.00
Duration: 2 days
Course
ref:
LEAD6
OverviewAs managers find that there are more and more demands on them every day, having efficient and effective administrators is vital. Administrators provide the backbone of the organisations and can deal with basic day-to-day issues and are the first point of contact for different departments within the organisation and for clients and suppliers. Training them to carry out their role effectively and confidently is essential. This programme provides an excellent foundation on which to build their skills and is accredited by the nationally recognised awarding body, ASET.
This programme is designed to improve the participants' professional and personal performance when operating either autonomously or as part of a team.Learning
objectives
- Increased understanding of how to manage workload
- Developed effective interpersonal skills
- Improved telephone techniques and learned how to deal with difficult callers
- Developed skills to prepare, structure and write clear, accurate text
- Increased understanding of the principles and benefits of delegation and learned to delegate effectively
- Developed the skills to manage time effectively and set up relevant systems and procedures
- Developed problem-solving techniques
- Improved and practiced listening, questioning, observing and negotiating skills.
Who is it for?For newly appointed administrators who need an intensive introductory programme to build their confidence and skills.
Course content
- The role of administrators and their importance to organisations: the need for business process knowledge to be able to provide aquality customer service
- Delegation: understanding the principles and benefits, encouraging delegation from the manager
- Effective use of time: planning and prioritising; implementing systems to increase effectiveness
- The administrator as front line communicator: effective e-mails, face-to-face and telephone communications
- Gaining confidence when dealing with difficult callers
- Stylish business writing: preparation and structure for letters and e-mails
- Listening, observing and questioning
- Problem-solving techniques: taking into account the needs of others
- The need to negotiate
- Action planning
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