These pages give a brief overview to each course, for more information, please contact us.
Diploma in professional administration
Start date:
Location:
03 Sep 08
London
29 Oct 08
London
Price:
£1,450.00
Duration: 3 days
Course
ref:
LPSS6
OverviewExperienced administrators can take a great deal of pressure off their managers by leading a team of administrators to ensure the smooth day-to-day operation of the business. They can delegate work, oversee the performance of their team, be the first point of contact when there is a problem and encourage effective teamwork.
Learning
objectives
- Balance secretarial and supervisory duties
- Accept the challenges of increased responsibilities as they arise
- Understand the concepts of team building
- Identify individual strengths in relation to team building
- Delegate effectively
- Understand the continually changing role and why change is needed
- Understand how to motivate and encourage team members, particularly through change
- Develop the skills needed to interview, select, counsel and discipline staff
- Learn how to take a structured approach to researching and analysing information, problem-solving and decision making
- Enhance your ability to identify team training and development needs and implement appropriate solution
Who is it for?For secretaries/PAs and Administrators who have a responsibility for others, either formally or informally, as part of their job. This programme is not designed for newly appointed administrators - please see the details for the Certificate in Administration as an alternative route for development.
Course content
- The continually changing roles and skills which are needed for the future
- Development planning to meet future needs
Management techniques - tips and practical exercises covering
- Decision-making; drawing conclusions
- Problemsolving tools
- Effective delegation; using delegation as a development tool for yourself and others
- Understanding motivation and its impact on performance
Management styles
- Examining the most effective styles of management
- Identifying personal styles and skills needed by managers
- Working together to achieve results
- Maintaining motivation within the team
- Use of delegation to build individual commitment and confidence
Developing the individuals within your team
- Identifying development needs
- Giving constructive feedback and praise
On the job training
- Using the best tools and techniques to achieve training objectives
Interviewing
- Understanding the key stages of the interview process
- The legal responsibilities and the skills needed to interview effectively
Influencing and persuading
- How to persuade others to support your ideas and proposals
- A framework for successful interviewing
Action planning.
Book