Human resource development

Disciplinary and grievance interviewing

Achieving targets is crucially important. Clients, management and staff expect effective management to get the right results. We therefore need to manage our staff in a fair and consistent manner.

Tackling under-performance is an important organisational responsibility. This can be done informally at a line management level, but there are occasions when disciplinary and grievance procedures must be used.

Cost: £499 + VAT

Duration: 1 day(s)

Available dates and locations

London
- Monday 01/11/2010
- Monday 14/02/2011
- Thursday 21/04/2011
- Thursday 30/06/2011
- Thursday 18/08/2011

Understand the legal requirements of disciplinary and grievance action to avoid problems escalating
Ensure you use the ‘nip it in the bud’ method when possible
Understanding the importance of following company procedures, thus avoiding negative results
Manage all disciplinary interviews in a fair and consistent manner
Create a positive working environment to lower stress and help create an effective team.

Anyone who has responsibility for maintaining standards, hearing grievances, conducting investigations, or holding disciplinary interviews and appeals.

Discussion of pre-course reading materials
Company policy and procedures and legal responsibilities
The role of ACAS and employment tribunals
Conducting professional disciplinary interviews at all stages of the disciplinary and grievance procedure
The importance of factual evidence relating to the said misconduct
The role of the employee companion/union representative
Creating the appropriate structure for the disciplinary interview
Using various questioning and listening techniques to gain the fuller picture
Creating an atmosphere that will encourage positive responses from all involved
The appropriate use of adjournments during disciplinary interviews
The importance of accurate note-taking
Dealing with emotion and sensitive issues during the disciplinary and grievance process
Practical sessions using case studies and role plays
The majority of the day will involve practice sessions and activity to develop confidence in handling meetings.

Payment:
Must be made in full no later than 14 working days prior to the course start date.

Transfers:
The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
5-20 working days before a course = 50% of the course fee
1-4 working days before a course = 100% of the course fee

To transfer a delegate please call us on 0800 022 3410.

Substitute delegates:
You can transfer a place on a course to a substitute delegate free of charge.

Cancellations:
The following charges will apply if you wish to cancel a course:
21+ working days before a course = 20%
1-20 working days before a course = 100%

Cancellations must be received in writing via email to courses@capita-ld.co.uk and must contain the full booking details including organisation name, booking and delegate contact details.

For full terms and conditions please see Terms and conditions page, for other queries please refer to our frequently asked questions page.

Enquiries

For more information on any of our services contact:

E: enquiries@capita-ld.co.uk
T: 0800 022 3410

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Registered office: 71 Victoria Street, Westminster, London SW1H 0XA. Registered in England No. 02299747

Capita Learning & Development is a trading name of Capita Business Services Ltd. Registered office and registered number as above. Part of The Capita Group Plc.