Personal Development

Emotional intelligence

This is a fun and interactive workshop which gives a broad overview of the subject of emotional intelligence.

Each of the competence areas are explored, with the aim of developing emotional intelligence in an active and participative way.

Cost: £949 + VAT

Duration: 2 day(s)

Available dates and locations

Birmingham
- Monday 07/03/2011
- Thursday 07/07/2011
London
- Monday 18/10/2010
- Thursday 02/12/2010
- Thursday 13/01/2011
- Tuesday 15/02/2011
- Thursday 31/03/2011
- Thursday 05/05/2011
- Monday 20/06/2011
- Thursday 28/07/2011

Our emotional intelligence coaching course aims to cover:

What are emotions and what effects do they have on us?
What makes us think, feel and act the way we do?
Recognising our emotions and how they impact on our behaviour
Assessing current levels of emotional competence and areas we would like to handle better
Exploring self-awareness - are we choosing our responses, or are they habitual?
Exploring self-regulation - the importance of the physiological state on the psychological state and how to deal with disruptive emotions
Exploring motivation - raising energy to achieve goals and maintaining energy through setbacks
Exploring empathy - picking up on other emotions and tackling difficult subjects
Status interplay - exploring our reactions to other people and theirs to us
Developing emotional intelligence through practice sessions using actors for the added reality dimension
Action planning.

For managers and other professionals who would like to deepen their knowledge and understanding of their own and other peoples' emotions, developing emotional intelligence in order to improve working relationships.

Understand the key concepts of emotional intelligence
Identify and respond to your emotions
Assess your current levels of emotional competence
Inspire more co-operation, trust and confidence in others
Take control of situations and get the best possible outcome
Resolve conflict more easily
Build relationships based on trust
Building emotional intelligence skills to improve decision making and achieve better results.

Payment:
Must be made in full no later than 14 working days prior to the course start date.

Transfers:
The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
5-20 working days before a course = 50% of the course fee
1-4 working days before a course = 100% of the course fee

To transfer a delegate please call us on 0800 022 3410.

Substitute delegates:
You can transfer a place on a course to a substitute delegate free of charge.

Cancellations:
The following charges will apply if you wish to cancel a course:
21+ working days before a course = 20%
1-20 working days before a course = 100%

Cancellations must be received in writing via email to courses@capita-ld.co.uk and must contain the full booking details including organisation name, booking and delegate contact details.

For full terms and conditions please see Terms and conditions page, for other queries please refer to our frequently asked questions page.

Enquiries

For more information on any of our services contact:

E: enquiries@capita-ld.co.uk
T: 0800 022 3410

Sign up for email updates

Enter your email address to keep up to date with our news and special offers

Enter emailsubmit

Registered office: 71 Victoria Street, Westminster, London SW1H 0XA. Registered in England No. 02299747

Capita Learning & Development is a trading name of Capita Business Services Ltd. Registered office and registered number as above. Part of The Capita Group Plc.