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Personal Development

Advanced interpersonal skills

Having constructive relationships with customers, clients and colleagues is essential for business success. This course will equip you with greater self-awareness and enhanced relationship skills in order to be more effective.
Cost: £1250 + VAT
Duration: 2 day(s)
Available dates and locations
  • London
    • Monday 26/03/2012
    • Wednesday 13/06/2012
    • Thursday 23/08/2012
    • Friday 12/10/2012
    • Tuesday 13/11/2012
  • Analyse different strategies to deal positively with others and build effective working relationships
  • Understand and apply different models to improve interaction with colleagues, and influence others to see things from your point of view
  • Develop greater tolerance and understanding to deal with differences of opinion in the workplace
Those wishing to enhance their skills to improve relationships positively.
  • The skills of assertiveness
  • Perception – understanding why the way we see the world may not be the same as others see it
  • Identifying the rights of assertiveness: how to be more powerful without becoming more aggressive
  • How to build rapport through ‘matching’ and ‘mirroring’ others’ body language
  • Managing your emotions: personal skills and interpersonal skills

Payment:
Must be made in full no later than 14 working days prior to the course start date.

Transfers:
The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
5-20 working days before a course = 50% of the course fee
1-4 working days before a course = 100% of the course fee

To transfer a delegate please call us on 0800 022 3410.

Substitute delegates:
You can transfer a place on a course to a substitute delegate free of charge.

Cancellations:
The following charges will apply if you wish to cancel a course:
21+ working days before a course = 20%
1-20 working days before a course = 100%

Cancellations must be received in writing via email to courses@capita-ld.co.uk and must contain the full booking details including organisation name, booking and delegate contact details.

For full terms and conditions please see Terms and conditions page, for other queries please refer to our frequently asked questions page.

Testimonials

"This course gave me an understanding of my own emotions and has helped me to understand how to make meetings work better for both myself and the board."
RBO & CTMO

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Enquiries

For more information on any of our services contact:

E: enquiries@capita-ld.co.uk
T: 0800 022 3410