Personal Development

Advanced interpersonal skills

As both work activities and organisational structures change rapidly, the need for each of us to be working at the peak of our effectiveness has increased. Having constructive relationships with customers, clients and colleagues is important if we are to achieve successful outcomes in business.

This interpersonal skills course is designed to equip individuals with a greater sense of self-awareness and enhanced interpersonal communication skills in order to be more effective in working relationships.

Cost: £1395 + VAT

Duration: 3 day(s)

Available dates and locations

London
- Wednesday 13/10/2010
- Monday 22/11/2010
- Wednesday 26/01/2011
- Tuesday 22/03/2011
- Tuesday 24/05/2011
- Tuesday 05/07/2011
- Tuesday 13/09/2011
- Tuesday 22/11/2011

Identify your personal styles and interpersonal skills and their impact on others
Analyse different strategies to deal positively with others and build effective working relationships
Use different techniques to increase your self-confidence
Understand different models and how to apply them to improve interaction
Use practical methods to reduce stress in yourself and others
Influence others to see your point of view
Understand how to manage frustration and anger in yourself and others.

For anyone who wishes to enhance their interpersonal communication skills to improve relationships positively.

Our interpersonal communication skills training course will cover:

Perception - understanding why the way we see the world may not be the same as others see it
Striving for conscious competence: where are we in the model?
Map your world: a model of perception
What are the patterns of thinking?
Appreciating difference; using meta-programmes to identify thinking styles
Understand how to develop greater tolerance and understanding to deal with differences
The OK "corral": a model of interpersonal dynamics
Sending the right message and awareness of the impact of our communication
Identifying the rights of assertiveness: how to be more powerful without becoming more aggressive
The skills of assertiveness and saying no
Building rapport through 'matching' and 'mirroring'
Managing conflict: frustration and anger - how and why do these happen?
How we respond to conflict: destruction to artistry
The techniques to move from conflict to collaboration
The art of giving constructive feedback
Managing your emotions: personal skills and interpersonal skills
Practical work throughout the course to practise the tools and interpersonal communication skills covered including the giving and receiving of constructive feedback.

Payment:
Must be made in full no later than 14 working days prior to the course start date.

Transfers:
The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
5-20 working days before a course = 50% of the course fee
1-4 working days before a course = 100% of the course fee

To transfer a delegate please call us on 0800 022 3410.

Substitute delegates:
You can transfer a place on a course to a substitute delegate free of charge.

Cancellations:
The following charges will apply if you wish to cancel a course:
21+ working days before a course = 20%
1-20 working days before a course = 100%

Cancellations must be received in writing via email to courses@capita-ld.co.uk and must contain the full booking details including organisation name, booking and delegate contact details.

For full terms and conditions please see Terms and conditions page, for other queries please refer to our frequently asked questions page.

Testimonials

"This course gave me an understanding of my own emotions and has helped me to understand how to make meetings work better for both myself and the board."
RBO & CTMO

Enquiries

For more information on any of our services contact:

E: enquiries@capita-ld.co.uk
T: 0800 022 3410

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Registered office: 71 Victoria Street, Westminster, London SW1H 0XA. Registered in England No. 02299747

Capita Learning & Development is a trading name of Capita Business Services Ltd. Registered office and registered number as above. Part of The Capita Group Plc.