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Assertiveness

Personal Development

Assertiveness

It is not always easy to manage interactions in a way that ensures both parties feel positive throughout. This course boosts self-esteem and gives you the tools to create constructive interactions.
Cost: £475 + VAT
Duration: 1 day(s)
Available dates and locations
  • London
    • Thursday 05/07/2012
    • Tuesday 16/10/2012
    • Tuesday 13/11/2012
  • Recognise positive and negative aspects of different behaviours in the workplace
  • Use body language to aid assertive communication
  • Manage potentially difficult people and situations with confidence, skill and tact
Anybody who needs to influence others and manage relationships at work more effectively, without becoming aggressive or submissive.
  • What is assertiveness?
  • What are the benefits of adopting more assertive behaviours?
  • The difference between aggressive, submissive and assertive behaviours
  • The importance of perception when analysing the feelings of ourselves and others
  • How clear goal setting helps us achieve results benefiting all
  • Using body language and tone to influence better business outcomes
  • Giving and receiving feedback in a constructive manner
  • How to tackle difficult situations and apply appropriate assertive behaviour in the workplace
  • Persuasion and influencing strategies
  • Building a realistic action plan to take back to the workplace

Payment:
Must be made in full no later than 14 working days prior to the course start date.

Transfers:
The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
5-20 working days before a course = 50% of the course fee
1-4 working days before a course = 100% of the course fee

To transfer a delegate please call us on 0800 022 3410.

Substitute delegates:
You can transfer a place on a course to a substitute delegate free of charge.

Cancellations:
The following charges will apply if you wish to cancel a course:
21+ working days before a course = 20%
1-20 working days before a course = 100%

Cancellations must be received in writing via email to courses@capita-ld.co.uk and must contain the full booking details including organisation name, booking and delegate contact details.

For full terms and conditions please see Terms and conditions page, for other queries please refer to our frequently asked questions page.

Testimonials

"Excellent course. Good group dynamics assisted by a good group tutor. Very pleased that I attended."
Jonathan Wilson, Graduate Trainee, The Football Association

"Comprehensive overview & practical advice. I would recommend it to other colleagues."
Product Manager, Anglia TV

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Enquiries

For more information on any of our services contact:

E: enquiries@capita-ld.co.uk
T: 0800 022 3410