Professional development programmes

Certificate in professional administration

Cost: £850 + VAT

Duration: 2 day(s)

Available dates and locations

London
- Monday 20/08/2012
- Monday 15/10/2012

Understand the expectations, skills and qualities required of an effective administrator

Become more confident and effective in face to face, telephone and written communications

Develop skills to manage your workload more effectively and learn how to become more organised

Newly appointed and existing administrators who want to develop their confidence and skills.

How the role fits within the organisation, the team, customer care and business knowledge needed to fulfil the job effectively
Effective use of time: planning and prioritisation, effective systems and routines, encouraging delegation and handling this effectively
Front line communication: effective face-to-face and telephone communication
Listening, observing, questioning and negotiation skills
How to deal with difficult callers
Prepare, structure and write clear and effective emails, letters and other short documents
Problem solving tools and techniques to work more effectively

Payment:
Must be made in full no later than 14 working days prior to the course start date.

Transfers:
The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
5-20 working days before a course = 50% of the course fee
1-4 working days before a course = 100% of the course fee

To transfer a delegate please call us on 0800 022 3410.

Substitute delegates:
You can transfer a place on a course to a substitute delegate free of charge.

Cancellations:
The following charges will apply if you wish to cancel a course:
21+ working days before a course = 20%
1-20 working days before a course = 100%

Cancellations must be received in writing via email to courses@capita-ld.co.uk and must contain the full booking details including organisation name, booking and delegate contact details.

For full terms and conditions please see Terms and conditions page, for other queries please refer to our frequently asked questions page.

Awarding body programmes

Related courses

Diploma in Professional Administration

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Enquiries

For more information on any of our services contact:

E: enquiries@capita-ld.co.uk
T: 0800 022 3410

Registered office: 71 Victoria Street, Westminster, London SW1H 0XA. Registered in England No. 02299747

Capita Learning & Development is a trading name of Capita Business Services Ltd. Registered office and registered number as above. Part of Capita plc.