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Effective Communication Skills

Communication Skills

Communication skills in the Workplace

Poor communication skills often causes relationship difficulties, hindering the achievement of business objectives. Effective communication is critical to building a successful career. This course is approved by the Institute of Leadership and Management (ILM) and enables participants to access an ILM Development Award.

Cost: £850 + VAT
Duration: 2 day(s)
Available dates and locations
  • London
    • Wednesday 06/06/2012
    • Wednesday 29/08/2012
    • Monday 22/10/2012
    • Monday 03/12/2012
  • Understand the importance of active listening and learn how to portray your message to suit the audience
  • Develop the skills needed to communicate clear, confident and effective messages
  • Evaluate your own style and look at new ways to improve it
Anyone looking to achieve results in the workplace through communicating effectively.
  • The principles of communication
  • How to analyse body language and the messages portrayed
  • The influential model and how it can help to communicate your point and persuade people
  • Active listening skills and empathetic techniques needed to build a rapport
  • How to plan and structure a conversation
  • Using the written word to communicate and how to understand different tones
  • How to draft letters, emails and reports
  • The techniques needed to improve your
  • How to turn a plan into action

Payment:
Must be made in full no later than 14 working days prior to the course start date.

Transfers:
The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
5-20 working days before a course = 50% of the course fee
1-4 working days before a course = 100% of the course fee

To transfer a delegate please call us on 0800 022 3410.

Substitute delegates:
You can transfer a place on a course to a substitute delegate free of charge.

Cancellations:
The following charges will apply if you wish to cancel a course:
21+ working days before a course = 20%
1-20 working days before a course = 100%

Cancellations must be received in writing via email to courses@capita-ld.co.uk and must contain the full booking details including organisation name, booking and delegate contact details.

For full terms and conditions please see Terms and conditions page, for other queries please refer to our frequently asked questions page.

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Enquiries

For more information on any of our services contact:

E: enquiries@capita-ld.co.uk
T: 0800 022 3410