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Project and programme management

Process improvement to raise performance

This course is designed to give you a thorough grounding in the practical techniques and methodologies of process improvement, thereby enabling you to enhance team or organisational performance.
Cost: £475 + VAT
Duration: 1 day(s)
Available dates and locations
  • London
    • Tuesday 17/07/2012
    • Tuesday 02/10/2012
    • Friday 21/12/2012
  • Learn how to identify and define your processes and understand the importance of effective processes in order to achieve results
  • Acquire the tools and techniques to map your processes in order to identify where improvements are required
  • Improve processes so that change can implemented to raise performance
Anyone who needs practical tools to identify, map and improve their work processes to raise team or organisational performance.
  • Process identification
  • The importance of processes
  • Defining a process
  • Types of process
  • Identifying a process and its key players
  • Methodologies

Process mapping:  

  • Factors to take into account when deciding where to start
  • Project definition – objectives, stakeholders, scope and risks
  • Examining inputs, outputs, measures and controls
  • Process layers and interfaces – how far do we go?
  • The flowchart method of process mapping
  • Practical mapping exercise: tools and techniques; questioning and interviewing; group facilitation; drawing, confirming and agreeing a map; reviewing the results – agreeing measures and improvements

Process improvement:  

  • Criteria for change – gaps, blockages, overlaps
  • Implementation of different types of change
  • Measurables and outcomes
  • Mapping and agreeing the new process
  • Implementing the new process
  • Monitoring and reviewing progress

Payment:
Must be made in full no later than 14 working days prior to the course start date.

Transfers:
The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
5-20 working days before a course = 50% of the course fee
1-4 working days before a course = 100% of the course fee

To transfer a delegate please call us on 0800 022 3410.

Substitute delegates:
You can transfer a place on a course to a substitute delegate free of charge.

Cancellations:
The following charges will apply if you wish to cancel a course:
21+ working days before a course = 20%
1-20 working days before a course = 100%

Cancellations must be received in writing via email to courses@capita-ld.co.uk and must contain the full booking details including organisation name, booking and delegate contact details.

For full terms and conditions please see Terms and conditions page, for other queries please refer to our frequently asked questions page.

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Enquiries

For more information on any of our services contact:

E: enquiries@capita-ld.co.uk
T: 0800 022 3410