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Sales and Marketing

Advanced selling skills

Customers are becoming increasingly more sophisticated. Not only do they have greater choice, but they also have greater experience. This course introduces you to new and innovative ways to meet the expectations of your clients.
Please contact 0800 022 3410 to request further information about the scheduling and delivery elements for this specific programme this year.
  • Identify current sales skills, both strengths and development opportunities
  • Create a personal toolkit that can be used in a number of sales situations
  • Successfully deal with different customer personality styles and learn about what contributes to effective negotiation and influencing
Experienced sales professionals who wish to enhance and develop client relationships in order to build consistent revenue streams.
  • How sales is perceived by customers and how to use this advantageously
  • Creating a new, positive mental attitude
  • The law of cause and effect in sales SWOT analysis and ability to grow skills
  • Rapport building and its selling power
  • Customer personality styles and what to do when you meet them
  • The ‘push pull’ model for influencing and persuading
  • Listening skills at a deeper level
  • The SENS selling mode
  •  Identifying what to include in an effective sales meeting
  • Making use of advanced questioning skills
  • Handling objections and how to turn them around with confidence
  • The fundamentals of better negotiation through currency transaction
  • Closing the sale at the right time, in the right way, for the right results
  • Action points for ongoing positive change

Payment:
Must be made in full no later than 14 working days prior to the course start date.

Transfers:
The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
5-20 working days before a course = 50% of the course fee
1-4 working days before a course = 100% of the course fee

To transfer a delegate please call us on 0800 022 3410.

Substitute delegates:
You can transfer a place on a course to a substitute delegate free of charge.

Cancellations:
The following charges will apply if you wish to cancel a course:
21+ working days before a course = 20%
1-20 working days before a course = 100%

Cancellations must be received in writing via email to courses@capita-ld.co.uk and must contain the full booking details including organisation name, booking and delegate contact details.

For full terms and conditions please see Terms and conditions page, for other queries please refer to our frequently asked questions page.

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Enquiries

For more information on any of our services contact:

E: enquiries@capita-ld.co.uk
T: 0800 022 3410