Learning and development tools and techniques

Essential Coaching Tools and Techniques

Do you want to get the best from your people, and have the confidence and techniques to support your staff with effective, structured coaching? We understand that there are increasing pressures on managers to get the best from their people. This course will improve your understanding of the coaching process, develop your skills and help you implement new coaching techniques into your business – ensuring long term growth.

Cost: £475 + VAT

Duration: 1 day(s)

Available dates and locations

London
- Monday 23/07/2012
- Wednesday 31/10/2012
- Friday 30/11/2012

Help your staff members to ‘buy-in’ to the coaching process
Increase competence, confidence and growth for your employees to assist your organisation reaching their business objectives
Learn facilitation techniques to assist develop output coaching styles and encourage discovery based learning

Managers who want to improve team performance and help staff maximise their potential.

Why manage performance?
What is coaching and where does it fit in the organisation?
‘From preparation to feedback’ – The 4-part coaching model
The difference between ‘input’ and ‘output’ coaching
Developing questioning techniques
What to do when things go wrong
Running a practice session – what to brief and what to look out for
Feedback – the key rules for coaches to follow
Conduct issues and how to tackle them
Practical sessions involving coaching on workplace scenarios

Payment:
Must be made in full no later than 14 working days prior to the course start date.

Transfers:
The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
5-20 working days before a course = 50% of the course fee
1-4 working days before a course = 100% of the course fee

To transfer a delegate please call us on 0800 022 3410.

Substitute delegates:
You can transfer a place on a course to a substitute delegate free of charge.

Cancellations:
The following charges will apply if you wish to cancel a course:
21+ working days before a course = 20%
1-20 working days before a course = 100%

Cancellations must be received in writing via email to courses@capita-ld.co.uk and must contain the full booking details including organisation name, booking and delegate contact details.

For full terms and conditions please see Terms and conditions page, for other queries please refer to our frequently asked questions page.

Awarding body programmes

This course is recognised by the Institute of Leadership and Management and enables the learner to access an ILM Development Award.

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Enquiries

For more information on any of our services contact:

E: enquiries@capita-ld.co.uk
T: 0800 022 3410

Registered office: 71 Victoria Street, Westminster, London SW1H 0XA. Registered in England No. 02299747

Capita Learning & Development is a trading name of Capita Business Services Ltd. Registered office and registered number as above. Part of Capita plc.