0800 022 3410

Find a course

View all courses


Communicating positive change in public services

Communicating positive change in public services

As a manager you are responsible for dealing with staff members and any issues they may be experiencing, especially when it comes to interacting with members of the public or improving the way the team communicates to each other. This course will give you the confidence to conduct ‘difficult’ conversations with your staff to bring about behavioural change.
Cost: £475 + VAT
Duration: 1 day(s)
Available dates and locations
  • London
    • Tuesday 18/09/2012
    • Monday 05/11/2012
    • Tuesday 18/12/2012
  • Understand how common performance issues are handled across your organisation
  • Give a receive constructive feedback
  • Plan and conduct a positive conversation aimed at changing behaviour, using the CEND and TGROW models
Managers who have to affect the behaviour of their staff for a positive outcome.
  • How a ‘difficult conversation’ fits into capability procedures as well as behavioural frameworks
  • The behavioural change needed to support service to colleagues and community
  • The role of the manager in testing times
  • Action planning for behavioural change
  • Write SMART objectives in the context of managing performance
  • Complete a personal action plan, listing what you intend to do as a result of this course

Payment:
Must be made in full no later than 14 working days prior to the course start date.

Transfers:
The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
5-20 working days before a course = 50% of the course fee
1-4 working days before a course = 100% of the course fee

To transfer a delegate please call us on 0800 022 3410.

Substitute delegates:
You can transfer a place on a course to a substitute delegate free of charge.

Cancellations:
The following charges will apply if you wish to cancel a course:
21+ working days before a course = 20%
1-20 working days before a course = 100%

Cancellations must be received in writing via email to courses@capita-ld.co.uk and must contain the full booking details including organisation name, booking and delegate contact details.

For full terms and conditions please see Terms and conditions page, for other queries please refer to our frequently asked questions page.

Sign up for email updates

Enter your email address to keep up to date with our news and special offers

Enquiries

For more information on any of our services contact:

E: enquiries@capita-ld.co.uk
T: 0800 022 3410