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Leadership and Management

Conflict resolution

This course gives you the skills for effective conflict management in the workplace. Much of the focus is on how we react to conflict situations and how this impacts on others. Our conflict management training places a particular emphasis on dealing with conflict before it reaches crisis point.
Cost: £850 + VAT
Duration: 2 day(s)
Available dates and locations
  • London
    • Thursday 21/06/2012
    • Wednesday 15/08/2012
    • Thursday 25/10/2012
    • Thursday 13/12/2012
  • Develop a deeper understanding of the true nature of conflict
  • Explore your own relationship with conflict and how it can impact on performance in the workplace
  • Identify how conflict can escalate and how to resolve the situation quickly
Anyone who is likely to be involved in dealing with conflict situations at work.
  • Recognise the triggers for and causes of conflict
  • Conflict management tools:
  1. Assertiveness
  2. Negotiation
  3. Mediation
  • The 3 main triggers of how people can irritate each other
  • What stops us dealing with conflict effectively?
  • Using ‘Non Violent Communication’ (NVC) methodologies to move through the apparent conflict in an appropriate manner
  • Building understanding and empathy through effective communication
  • The role and importance of attitude and behaviour
  • The value of self-awareness
  • Mapping the conflict in order to identify underlying needs and concerns
  • The skills and qualities of a successful mediator and knowing when to mediate or not

Payment:
Must be made in full no later than 14 working days prior to the course start date.

Transfers:
The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
5-20 working days before a course = 50% of the course fee
1-4 working days before a course = 100% of the course fee

To transfer a delegate please call us on 0800 022 3410.

Substitute delegates:
You can transfer a place on a course to a substitute delegate free of charge.

Cancellations:
The following charges will apply if you wish to cancel a course:
21+ working days before a course = 20%
1-20 working days before a course = 100%

Cancellations must be received in writing via email to courses@capita-ld.co.uk and must contain the full booking details including organisation name, booking and delegate contact details.

For full terms and conditions please see Terms and conditions page, for other queries please refer to our frequently asked questions page.

Testimonials

"Excellent delivery. Very interactive."
Neil Trigg, Severnside Recycling.

"I found the course very useful and relevant."
Sophie Congreve, Post Office

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Enquiries

For more information on any of our services contact:

E: enquiries@capita-ld.co.uk
T: 0800 022 3410