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Customer Relationship Management (CRM) training courses in London

Service Excellence

Customer Relationship Management

Customer relationship management (CRM) is a strategy for managing a company’s interactions with customers, clients and sales prospects. It is the ability to handle a variety of customer situations and issues and is fundamental to providing effective customer service in business-to-business relationships.

This Customer Relationship Management training course is available in London.
Cost: £495 + VAT
Duration: 1 day(s)
Available dates and locations
  • London
    • Monday 05/08/2013
    • Monday 14/10/2013
    • Wednesday 20/11/2013
  • Use the principles of exceptional customer service and CRM strategy to provide exceptional customer service
  • Explain 'The Likeable Organisation', what it is and how to enhance your personal attributes to achieve success with challenging relationships
  • Balance your needs to increase income from customers with improving customer relationships
The Customer Relationship Management course is suitable for anyone who has responsibility for an organisation's relationships with customers, clients or sales prospects or for anyone who has client interaction throughout the process.
  • Understanding of personal impact on customers and identification of ways to improve it
  • Understanding the characteristics of ‘The Likeable Organisation’ and how to apply them
  • Development of a ‘toolkit’ to enable you to build stronger and long-lasting customer relationships
  • Measuring the importance of Customer Relationship Management (CRM) for business success
  • Identifying how an effective CRM strategy will improve business performance within your organisation

Payment:
Must be made in full no later than 14 working days prior to the course start date.

Transfers:
The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
5-20 working days before a course = 50% of the course fee
1-4 working days before a course = 100% of the course fee

To transfer a delegate please call us on 0800 022 3410.

Substitute delegates:
You can transfer a place on a course to a substitute delegate free of charge.

Cancellations:
The following charges will apply if you wish to cancel a course:
21+ working days before a course = 20%
1-20 working days before a course = 100%

Cancellations must be received in writing via email to courses@capita-ld.co.uk and must contain the full booking details including organisation name, booking and delegate contact details.

For full terms and conditions please see Terms and conditions page, for other queries please refer to our frequently asked questions page.

Testimonials

"All was kept interesting and easy to follow. Excellent course."
Yonas Beyene, JDA Software International

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Enquiries

For more information on any of our services contact:

E: enquiries@capita-ld.co.uk
T: 0800 022 3410