‘Successful organisations are those which attract and retain satisfied and loyal customers. Yet few organisations today are truly customer-centric’.*
Developing service excellence is a critical element for any organisation in retaining competitive advantage. It is vital that employees in customerfacing roles, both internally and externally, are equipped to understand and provide excellent customer service as a core function of their job role.
Our range of courses will enable you to acquire the skills needed to respond proactively and effectively to an increasingly demanding and sophisticated customer client base.
* Customer service in your organisation, CIPD, 2010