Professional development programmes

Diploma in professional administration

Experienced administrators can take pressure off their managers by leading a team of administrators to ensure the smooth operation of the business. This course enables them to delegate, oversee their team and be the first point of contact when there is a problem.

Cost: £1450 + VAT

Duration: 3 day(s)

Available dates and locations

London
- Wednesday 20/06/2012
- Wednesday 19/09/2012
- Wednesday 24/10/2012
- Wednesday 19/12/2012

Build and develop an effective team to support the business needs
Understand how to problem solve, motivate, encourage and delegate more effectively
Develop the skills needed to interview, select, counsel and communicate effectively with colleagues including difficult conversations and discipline

Administrators, PA’s and Secretaries who have a responsibility for supervising or managing others. This programme is not designed for newly appointed administrators.

Management techniques – problem solving and decision making tools, effective delegation, and understanding motivation and its impact on performance
Management styles – identifying your style and skills needed to manage the team more effectively
How to build an effective support team to manage the workload effectively including constructive and motivational feedback, team dynamics, effective on-the-job training
Interviewing – understanding the key stages of the interview process and the legal responsibilities and skills to interview effectively
Influencing and persuading – how to get your point across effectively and how to communicate your ideas to the team

Payment:
Must be made in full no later than 14 working days prior to the course start date.

Transfers:
The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
5-20 working days before a course = 50% of the course fee
1-4 working days before a course = 100% of the course fee

To transfer a delegate please call us on 0800 022 3410.

Substitute delegates:
You can transfer a place on a course to a substitute delegate free of charge.

Cancellations:
The following charges will apply if you wish to cancel a course:
21+ working days before a course = 20%
1-20 working days before a course = 100%

Cancellations must be received in writing via email to courses@capita-ld.co.uk and must contain the full booking details including organisation name, booking and delegate contact details.

For full terms and conditions please see Terms and conditions page, for other queries please refer to our frequently asked questions page.

Awarding body programmes

Related course

Certificate in Professional Administration

Sign up for email updates

Enter your email address to keep up to date with our news and special offers

Enquiries

For more information on any of our services contact:

E: enquiries@capita-ld.co.uk
T: 0800 022 3410

Registered office: 71 Victoria Street, Westminster, London SW1H 0XA. Registered in England No. 02299747

Capita Learning & Development is a trading name of Capita Business Services Ltd. Registered office and registered number as above. Part of Capita plc.