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Leadership and Management Development

Essential performance management

Performance management begins when a job role is defined, and ends when an employee leaves an organisation. The core characteristics of performance management comprise:

  • Translating organisation/corporate goals into departmental, divisional, team and individual goals
  • Communicating business plans and progress in achieving objectives
  • Creating a shared understanding of what is required to improve performance and how to achieve it
  • Maintaining an open and honest management style that encourages 2-way communication
  • Encouraging the self-management of individual performance
  • Assessing performance against jointly agreed goals
  • This course focuses on the core elements in performance management and clarifies what should happen between inducting a new starter and their ultimate departure from the organisation.
Cost: £475 + VAT
Duration: 1 day(s)
Available dates and locations
  • London
    • Tuesday 10/07/2012
    • Wednesday 17/10/2012
    • Tuesday 13/11/2012
  • Evaluate the role of appraisal in performance management in your organisation
  • Assess the potential of appraisal in identifying individual development needs
  • Assess the link between reward and performance in your organisation
The course is suitable for anyone who is responsible for the effective performance of individuals and teams.
  • The importance of clear job descriptions as a framework for understanding role expectations
  • The necessary skills and knowledge to enable good performance to be demonstrably identified against key performance indicators (KPIs)
  • How to give effective, motivational and developmental feedback and how to conduct performance reviews
  • Set achievable goals and expectations for your team
  • Deal with issues as they arise and avoid escalating problems
  • Design an appropriate appraisal scheme
  • Consider the implications of required role competences
  • The manager’s central role in helping staff to develop to their full potential

Payment:
Must be made in full no later than 14 working days prior to the course start date.

Transfers:
The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
5-20 working days before a course = 50% of the course fee
1-4 working days before a course = 100% of the course fee

To transfer a delegate please call us on 0800 022 3410.

Substitute delegates:
You can transfer a place on a course to a substitute delegate free of charge.

Cancellations:
The following charges will apply if you wish to cancel a course:
21+ working days before a course = 20%
1-20 working days before a course = 100%

Cancellations must be received in writing via email to courses@capita-ld.co.uk and must contain the full booking details including organisation name, booking and delegate contact details.

For full terms and conditions please see Terms and conditions page, for other queries please refer to our frequently asked questions page.

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Enquiries

For more information on any of our services contact:

E: enquiries@capita-ld.co.uk
T: 0800 022 3410