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Influencing and persuading skills

Business Skills

Influencing and persuading skills

If you are to gain co-operation and understanding, then influencing and persuading becomes a vital resource. This course has been designed to achieve mutually beneficial solutions between parties and proactivity in the workplace by equipping individuals with positive influencing skills and persuasion techniques.
Cost: £475 + VAT
Duration: 1 day(s)
Available dates and locations
  • London
    • Wednesday 22/08/2012
    • Tuesday 09/10/2012
    • Tuesday 11/12/2012
  • Develop sound working relationships built on trust and mutual respect
  • Ascertain the values of others with effective questioning and active listening techniques
  • Utilise different influencing styles and adapt your behaviour accordingly to manage conflict and move towards compromise
Individuals at all levels who wish to influence and persuade positively.
  • Defining persuasion and influence
  • Push vs. pull persuasion styles and the behavioural implications of both when persuading
  • Perception – how you perceive situations and how others may perceive you
  • The power of positive thought – preparing for the persuasion discussion
  • Communication techniques (verbal and non-verbal) and building rapport
  • Understanding values and how to persuade around these
  • Questioning techniques to understand values and build relationships
  • Listening skills and the pyramid of active listening
  • Identifying persuasion styles and how to adapt behaviours to meet the style
  • Dealing with conflict – handling difficult situations without emotions
  • Action planning around identified practical scenario

Payment:
Must be made in full no later than 14 working days prior to the course start date.

Transfers:
The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
5-20 working days before a course = 50% of the course fee
1-4 working days before a course = 100% of the course fee

To transfer a delegate please call us on 0800 022 3410.

Substitute delegates:
You can transfer a place on a course to a substitute delegate free of charge.

Cancellations:
The following charges will apply if you wish to cancel a course:
21+ working days before a course = 20%
1-20 working days before a course = 100%

Cancellations must be received in writing via email to courses@capita-ld.co.uk and must contain the full booking details including organisation name, booking and delegate contact details.

For full terms and conditions please see Terms and conditions page, for other queries please refer to our frequently asked questions page.

Testimonials

"Very practical course, providing a comprehensive toolkit for negotiating situations."
Policy office, Home Office

"All parts were relevant and provided practical skills which I can apply in my job."
Ian Hebb, BAA

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Enquiries

For more information on any of our services contact:

E: enquiries@capita-ld.co.uk
T: 0800 022 3410