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Personal development

Interpersonal skills

This course is designed to enable you to understand and practise the necessary skills and approaches for achieving successful outcomes from your working relationships.
Cost: £850 + VAT
Duration: 2 day(s)
Available dates and locations
  • Birmingham
    • Monday 17/09/2012
    • Thursday 11/10/2012
  • London
    • Monday 16/07/2012
    • Thursday 16/08/2012
    • Thursday 13/09/2012
    • Monday 08/10/2012
    • Monday 29/10/2012
    • Monday 12/11/2012
    • Thursday 29/11/2012
    • Thursday 13/12/2012
  • Develop a greater awareness of your behaviour and its effect on others
  • Understand the importance of positive thinking in building good relationships
  • Take responsibility for your behaviour: the effect of your behaviour on yourself, other people and your organisation
For anyone whose success at work depends on using interpersonal skills to building constructive relationships with their colleagues, customers and clients.
  • Principal barriers to interpersonal communication and the 3 key skills:
  1. Listening
  2. Observing
  3. Questioning
  • The importance of assertiveness and how it can help you to handle difficult situations
  • How to gain co-operation and commitment from others in your team and organisation
  • Being more aware of the messages you give others
  • Developing the skills that will enable you to build good working relationships
  • The importance of matching words with behaviour

Payment:
Must be made in full no later than 14 working days prior to the course start date.

Transfers:
The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
5-20 working days before a course = 50% of the course fee
1-4 working days before a course = 100% of the course fee

To transfer a delegate please call us on 0800 022 3410.

Substitute delegates:
You can transfer a place on a course to a substitute delegate free of charge.

Cancellations:
The following charges will apply if you wish to cancel a course:
21+ working days before a course = 20%
1-20 working days before a course = 100%

Cancellations must be received in writing via email to courses@capita-ld.co.uk and must contain the full booking details including organisation name, booking and delegate contact details.

For full terms and conditions please see Terms and conditions page, for other queries please refer to our frequently asked questions page.

Awarding body programmes

ILM logo

This course is recognised by the Institute of Leadership and Management and enables the learner to access an ILM Development Award. 

Related course

Advanced Interpersonal Skills

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Enquiries

For more information on any of our services contact:

E: enquiries@capita-ld.co.uk
T: 0800 022 3410