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Rope and clip

Human Resource Management and Development

Managing people problems

A fun, interactive drama-based workshop which focuses on your specific problems. The course explores different ways to deal with people and how these can be practically applied. Time is also spent tackling the typical people problems that occur for managers.
Cost: £475 + VAT
Duration: 1 day(s)
Available dates and locations
  • London
    • Friday 06/07/2012
    • Friday 09/11/2012
    • Friday 07/12/2012
  • Effectively apply a model for dealing with difficult behaviour
  • Implement the theory learnt in the workplace to gain the best results for your problematic situations
  • Recognise the behaviours associated with Transactional Analysis
Managers, team leaders and supervisors who want to tackle performance and behavioural problems within their teams.
  • How to identify problematic behaviour
  • How to appropriately separate the behaviour from the person
  • When and how to use discipline
  • An introduction to Transactional Analysis
  • How to deliver effective feedback
  • Developing a framework for dealing withdifficult behaviour

Payment:
Must be made in full no later than 14 working days prior to the course start date.

Transfers:
The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
5-20 working days before a course = 50% of the course fee
1-4 working days before a course = 100% of the course fee

To transfer a delegate please call us on 0800 022 3410.

Substitute delegates:
You can transfer a place on a course to a substitute delegate free of charge.

Cancellations:
The following charges will apply if you wish to cancel a course:
21+ working days before a course = 20%
1-20 working days before a course = 100%

Cancellations must be received in writing via email to courses@capita-ld.co.uk and must contain the full booking details including organisation name, booking and delegate contact details.

For full terms and conditions please see Terms and conditions page, for other queries please refer to our frequently asked questions page.

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Enquiries

For more information on any of our services contact:

E: enquiries@capita-ld.co.uk
T: 0800 022 3410