0800 022 3410

Find a course

View all courses

Two people shaking hands

Business Skills

Effective Negotiation Skills

This course is designed to give practical guidelines on the techniques and skills needed to achieve a ‘winwin’ outcome and build future relationships in any negotiation situation.
Cost: £850 + VAT
Duration: 2 day(s)
Available dates and locations
  • Birmingham
    • Monday 11/06/2012
    • Monday 12/11/2012
  • London
    • Thursday 12/07/2012
    • Thursday 09/08/2012
    • Thursday 06/09/2012
    • Thursday 04/10/2012
    • Monday 29/10/2012
    • Thursday 01/11/2012
    • Thursday 29/11/2012
    • Thursday 06/12/2012
  • Approach negotiation situations with confidence and influence win-win outcomes
  • Integrate the negotiation skills into a management role
  • Understand the importance of building long-term relationships through using supportive negotiation strategies.
Managers and any other professionals who negotiate with staff, suppliers, clients and colleagues, internally and externally.
  • Learn how to generate a win-win outcome – even when the other party is showing no interest in achieving that result
  • Explore different approaches to negotiation and when to use them
  • Discover how to prepare for the negotiation and establish your limits and boundaries in advance
  • Create a game plan and learn to think on your feet to demonstrate a flexible approach
  • Establish what to do during negotiations – use of questioning techniques, focused listening and the ability to pick up signals and act on them during negotiations
  • Develop techniques for persuading and encouraging agreement based on mutual interests
  • Practise how to close a negotiation successfully and know when to stop
  • Analyse your approach and attitude to negotiation.
  • Are you competing too much? Are you building trust and valuing long-term relationships?
  • Establish how to handle tricky tactics and how to stay emotionally neutral
  • Participate in role play exercises, analysis and feedback
  • Draft individual action plans to achieve results through effective negotiation.

Payment:
Must be made in full no later than 14 working days prior to the course start date.

Transfers:
The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
5-20 working days before a course = 50% of the course fee
1-4 working days before a course = 100% of the course fee

To transfer a delegate please call us on 0800 022 3410.

Substitute delegates:
You can transfer a place on a course to a substitute delegate free of charge.

Cancellations:
The following charges will apply if you wish to cancel a course:
21+ working days before a course = 20%
1-20 working days before a course = 100%

Cancellations must be received in writing via email to courses@capita-ld.co.uk and must contain the full booking details including organisation name, booking and delegate contact details.

For full terms and conditions please see Terms and conditions page, for other queries please refer to our frequently asked questions page.

Testimonials

"I thought the course was extremely useful. I have learnt a lot from it and particularly thought the role play and subsequent discussions were very helpful."
Business manager, Merseyside Police

"Course met and exceeded my expectations because it was made very personal."
Paul Devlin, Chesapeake

Sign up for email updates

Enter your email address to keep up to date with our news and special offers

Enquiries

For more information on any of our services contact:

E: enquiries@capita-ld.co.uk
T: 0800 022 3410