"Excellent course. Good group dynamics assisted by a good group tutor. Very pleased that I attended."
Jonathan Wilson, Graduate Trainee, The Football Association

"Comprehensive overview & practical advice. I would recommend it to other colleagues."
Product manager, Anglia TV

Overview
It is not always easy to manage interactions with others in a way that ensures both parties feel respected, trusted and positive throughout. This programme can give you the tools to maximise the potential of creating constructive interactions. This course will boost your confidence and self-esteem.

Learning objectives

Recognise different behaviours and their positive and negative aspects
Apply assertive behaviour in the workplace
Overcome confidence issues
Use body language to aid assertive communication
Manage potentially difficult people and situations with confidence and skill
Build a realistic action plan to take back to the workplace.

Who is it for?
Anybody who needs to influence others and manage relationships at work more effectively, without becoming aggressive or submissive.

Course content

What is assertiveness? What are the benefits of adopting more assertive behaviours?
Defining the difference between aggressive, submissive and assertive behaviours
How to understand human behaviour
Why we feel the way we do - the importance of perception
How we recognise assertive behaviour in ourselves and others
Exploring how clear goal setting can help us achieve the results that benefit all
Building rapport with others through the skills of active listening and reflecting
Using body language and tone to influence better outcomes
Saying no
Giving and receiving feedback in a constructive manner
Handling criticism in a positive way
How to tackle difficult situations
Persuasion and influencing strategies
Action planning.

Book

Assertiveness

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