These pages give a brief overview to each course, for more information, please contact us.
Influencing and persuading skills
Start date:
Location:
01 Sep 08
London
18 Nov 08
Birmingham
01 Dec 08
London
15 Dec 08
London
Price:
£899.00
Duration: 2 days
Course
ref:
FPINF
"Very practical course, providing a comprehensive toolkit for negotiating situations."
Policy office, Home Office
OverviewThe frustration that builds when we are given no choice has many negative outlets, both personally and professionally. However, when listened to, respect and relationships grow. If we are to gain co-operation and understanding, then influencing and persuading becomes a vital resource. This course has been designed for those who wish to positively persuade and influence, in order to get mutually beneficial solutions and proactivity in the workplace.Learning
objectives
- Identify the key elements of effective influence and persuasion
- Develop sound working relationships built on trust and mutual respect
- Ascertain the values of others through effective questioning and active listening techniques
- Utilise different influencing styles and adapt your behaviour accordingly
- Manage conflict and move towards compromise
- Present your case succinctly and with impact.
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Who is it for?For people at all levels who wish to influence and persuade positively.
Course content
- Defining persuasion and influence
- The qualities of a successful persuader
- Push vs pull persuasion styles and the behavioural implications of both when persuading
- Perception - how you perceive situations and how others may perceive you
- The identification of individual "filters" and how to overcome these
- The power of positive thought - getting prepared for the persuasion discussion
- Communication techniques (verbal and non-verbal) and building rapport
- Understanding values and how to persuade around these
- Questioning techniques to understand values and build relationships
- Listening skills and the pyramid of active listening
- Identifying persuasion styles and how to adapt behaviours to meet the style
- Persuasion structure - how to construct a conversation based on respect for yourself and the other individuals
- Dealing with conflict - how to handle difficult situations without becoming emotional
- Presenting your case with impact, taking the values of others into account
- Action planning around identified practical scenario.
Book