Capita are supporting many L&D functions who are being asked to do more with less and tasked by senior management to explore alternative delivery structures, working with partners and lower cost blended learning models.
Learning functions add value by measurably improving performance and Capita has developed a component based service delivery model that will support organisations who need to create sustainable change in their approach to learning and performance. In the table below we outline our service capability.
L&D Service Component |
Customer Example |
Scale/Definition |
Review the strategic focus and maturity of the function |
· Royal Mail Group
· Aston Martin
· Lagonda
· RSA
· Shop Direct
· Friends Life
· VW
· IAG
· Standard Life
· Bentley |
Diagnostic tool created with leading learning practitioner that enables identification of values across multiple L&D and in-house functions:
· Strategy & Methodology
· Business Partnership
· Learning Solutions
· Structure & Skills
· Technology
· Talent
· Management |
Diagnosis and design |
· VW
· Sony
· Northern Trust
· Civil Service
· Hutchison Ports |
· Qualified learning
consultants
· Ex practitioners from a
number of sectors
· Organisation focused
demand planning |
Learning delivery channels: classroom delivery, mobile, e-Learning, self-study, workplace learning |
· VW
· Sony
· Northern Trust
· Southampton City
Council
· Civil Service
· Hutchison Ports
|
· 100s of e-Learning
modules
· Introduction of mobile
learning to reduce costs
· Focus on workplace
learning and
development of
managers to support
· Social learning and use
of collaborative tools to
support embedding of
learning |
Learning administration |
· Sony
· BAA
· Southampton City
Council
· Civil Service
· Morgan Stanley |
· 600,000 delegates
scheduled onto
programmes
· Operational and flexible
shared service centre in
Birmingham, Belfast and
Southampton |
Learning supply chain management |
· BAA
· Sony
· Civil Service
· Royal Mail
|
· Over 100 suppliers
· Merlin Standard supplier
management
· Learning and
procurement market
experts (CIPS)
· Focus on industry and
market specialists |
Evaluation and reporting |
· Sony
· VW
· BAA
· Southampton City
Council
· Civil Service |
· Cutting edge diagnostic
tool
· Focus on ROI |
Our core service capability is underpinned by a defined Service Management Methodology, designed to ensure the service we provide to our customers is strategically aligned and continuously meets our customers’ business requirements and objectives.
To ensure the services we deliver are business focussed and continue to deliver measurable value this is used as a discipline for managing performance centred on the customer’s perspective of the learning functions contribution to the business.
The service management methodology harnesses Capita’s core capabilities (people, process, systems and experience) and aligns our service to our customer’s culture, environment and value expectation against a measurable performance framework.
We deliver best practice in learning that improves workforce capability. Business focused learning services that are flexible and deliver improved performance.
