0800 022 3410

Find a course

View all courses

Managed Services

Managed Services

Capita are supporting many L&D functions who are being asked to do more with less and tasked by senior management to explore alternative delivery structures, working with partners and lower cost blended learning models.

Learning functions add value by measurably improving performance and Capita has developed a component based service delivery model that will support organisations who need to create sustainable change in their approach to learning and performance. In the table below we outline our service capability. 

L&D Service Component

Customer Example

Scale/Definition

Review the strategic focus and maturity of the function

·          Royal Mail Group
·          Aston Martin
·          Lagonda
·          RSA
·          Shop Direct
·          Friends Life
·          VW
·          IAG
·          Standard Life
·          Bentley

Diagnostic tool created with leading learning practitioner that enables identification of values across multiple L&D and in-house functions:
·          Strategy & Methodology
·          Business Partnership
·          Learning Solutions
·          Structure & Skills
·          Technology
·          Talent
·          Management

Diagnosis and design

·          VW
·          Sony
·          Northern Trust
·          Civil Service
·          Hutchison Ports

·          Qualified learning
      consultants
·          Ex practitioners from a
      number of sectors
·          Organisation focused 
      demand planning

Learning delivery channels: classroom delivery, mobile, e-Learning, self-study, workplace learning

·          VW
·          Sony
·          Northern Trust
·          Southampton City 
      Council
·          Civil Service
·          Hutchison Ports

·          100s of e-Learning
      modules
·          Introduction of mobile
      learning to reduce costs
·          Focus on workplace
      learning and 
      development of 
      managers to support
·          Social learning and use
      of collaborative tools to
      support embedding of
      learning

Learning administration

·          Sony
·          BAA
·          Southampton City 
      Council
·          Civil Service
·          Morgan Stanley

·          600,000 delegates
      scheduled onto
      programmes
·          Operational and flexible
      shared service centre in
      Birmingham, Belfast and
      Southampton

Learning supply chain management

·          BAA
·          Sony
·          Civil Service
·          Royal Mail

·          Over 100 suppliers
·          Merlin Standard supplier
      management
·          Learning and
      procurement market
      experts (CIPS)
·          Focus on industry and
      market specialists

Evaluation and reporting

·          Sony
·          VW
·          BAA
·          Southampton City 
      Council
·          Civil Service

·          Cutting edge diagnostic
      tool
·          Focus on ROI

Our core service capability is underpinned by a defined Service Management Methodology, designed to ensure the service we provide to our customers is strategically aligned and continuously meets our customers’ business requirements and objectives.

To ensure the services we deliver are business focussed and continue to deliver measurable value this is used as a discipline for managing performance centred on the customer’s perspective of the learning functions contribution to the business.

The service management methodology harnesses Capita’s core capabilities (people, process, systems and experience) and aligns our service to our customer’s culture, environment and value expectation against a measurable performance framework.

We deliver best practice in learning that improves workforce capability. Business focused learning services that are flexible and deliver improved performance.

Case study

Enquiries

For more information on any of our services contact:

E: enquiries@capita-ld.co.uk
T: 0800 022 3410

Sign up for email updates

Enter your email address to keep up to date with our news and special offers