Managed services

Capita Learning & Development provides managed learning services designed to reduce the cost of your training services whilst increasing quality, flexibility and control over spend.

The approach is modular, scalable and can be customised to your requirements. We will both rationalise your spend on learning and development and guarantee the quality of the services you receive. This is achieved through:

• A commitment to realise cost efficiencies
• The use of robust service level agreements to measure the quality of the service
• A cycle of continuous improvement activity

By taking on the training administration and delivery, we remove the time-consuming burden from L&D and HR professionals so that you can focus on ensuring that your learning and development is meeting the strategic and operational needs of the organisation.

We can help with:

• Identifying where your money is being spent on training, whether this is cost-effective and help you control this spend
• Training needs analysis, design and development
• Saving time and reducing risk through the management, contracting and quality assurance of third party suppliers
• Saving cost through direct delivery of training by our permanent team
• Training administration to reduce the administrative burden on existing staff
• End to end enquiry, booking and wait list management ensuring the highest quality service  for all customers 
• Venue management
• Managing existing training evaluation and working to develop enhanced processes and procedures to enable a much more in-depth analysis of the impact of L&D
• The provision of management information to allow improved reporting and ensure you know you are getting the service you are paying for
• Ensuring you are using the right technology to manage and deliver learning. We are technology agnostic and as such can recommend appropriate solutions or work with existing systems to enhance the efficiency of the service.   

Some of the main elements of the service can be:

• A dedicated Account Manager with expertise in learning and development
• Access to a state of the art shared service centre with a Service Delivery Manager responsible for monitoring the ongoing quality of the service we deliver to you
• Access to a consistent team of training professionals who will become an extension of your organisation's own learning and development capability

• Access to a supplier management team that will negotiate and manage suppliers on your behalf and directly contract with them reducing the risk to your business of maintaining a wide supplier base

Managed training services provide you with a single channel to the entire training market, through which all training budget can flow. In this way we consolidate your purchasing power within the market and drive down costs. Industry benchmarking and leverage of purchasing power allows us to minimise development and cancellation/transfer fees to further enhance the value of your spend on training delivery.

Many large organisations lack the ability to see exactly what training is being purchased by which business units. This has a fundamental effect not only on the efficiency of the purchasing process and spend, but also on the quality and consistency of training delivered. The managed training services solution from Capita Learning & Development gives you this visibility as well as the assurance that all training received by your staff is delivered by approved and quality assured suppliers who are managed by the leading industry experts.