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No, in fact you will gain greater control because the managed service will consolidate and streamline demand, business processes, terms and conditions and by using a single system, data will be stored in one central location for reporting purposes.
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Capita Learning & Development manages and monitors the quality of over £15 million of 3rd party spend on behalf of its clients, and as such we are experts at ensuring the required quality levels are always exceeded. Within all its contracts Capita Learning & Development operates to service level agreements, agreed with you, which are measured by stringent KPI regimes, regular reviews and a contracted governance model giving you visibility and reassurance.
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No, in fact one of our strengths is delivering cost efficiencies whilst increasing control over spend, quality and flexibility. We typically introduce cost efficiencies of between 20% – 30% in the first year of service.
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As the UK’s leading learning and development partner there are a vast number of ways in which we can add value.
- Our typical Account Management structure will give you access to an Account Manager who is not only a project and service delivery expert but also a learning and development professional. This means you are essentially adding valuable resource to your organisation through partnering with us.
- Capita’s shared service centre guarantees you have training administration professionals on the end of the phone for first line support and advice. If they are unable for some reason to answer a query or identify the ideal solution then they can call upon a large team of L&D professionals
- Capita owns the intellectual content (IP) to over 250 continuously market tested courses. These can be tailored (if required) to meet specific needs and as we own the IP, design and development time is drastically reduced which reduced the associated cost.
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Our focus is on delivering quality learning mapped to the needs of your business. If our content is most appropriate then we will recommend it. If an alternative solution is required, we will recommend that; all the time you are in control. Our focus is on delivering the most appropriate solution based on your requirements and demands.
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We are vendor neutral rather than vendor independent as we do have our own delivery capacity. We partner with the industry’s leading professionals to deliver a massive range of requirements, and our focus is on your requirements first as that is how we maintain such a high retention rate with our clients.
We normally assign an Account Manager to each account responsible for qualifying the business need with you. Depending on the scale of amy new requirements they can be subject to business case for approval and sign off by you.
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No, we can save money, time and free up resource for organisations of virtually any size if you are prepared to partner with us to identify how we can best work together.