FAQs

Outsourcing in these terms is when you transfer an element or all of a service to Capita Learning & Development from your organisation but continue to deliver the service on a contractual basis.

An Outsource typically involves the transfer of staff or services via a TUPE (Transfer of Undertakings Protection of Employment) process, whereas a Managed Service is the delivery of a service or elements of the learning and development function without the need to undergo TUPE.

There is often a fine line between the two, which many organisations are not aware of, but which Capita Learning & Development, as part of the UK’s leading Business Process Outsourcing (BPO) is fully aware of and expert at handling. In fact nearly 2/3 or our own staff join Capita through either acquisition or TUPE.

It is still a relatively new way to approach things in the world of learning and development, although it has successfully been being done across many other sectors of the workplace for many years, a field in which Capita is a world leader. Capita Learning & Development has over the last few years successfully delivered a range of outsource contracts for its partners, enabling them to benefit from our expertise, increasing the quality of their service and reducing costs.

When managed wrongly it is difficult. The transfer of employees or their roles to a new organisation is something that has to be handled carefully, professionally and sensitively – as we are dealing with people and their careers. Something Capita Learning & Development never forgets and treats with paramount importance.

As long as we are engaged with the right people in your organisation early enough in the planning process, and we have all the right information, then it isn’t a difficult process. It should never be rushed though!

We don’t claim to be experts in a particular industry, that’s what we rely on our clients and the TUPE staff for during the engagement process. But we are experts at change management, managing people and the TUPE process, and most of all we are experts in learning and development – whether that’s in automotive sales or social care training, performance management in the finance sector or communication skills in call centres.

We know how to get the most from every penny spent on L&D and how to make sure this makes a positive impact on your bottom line. We will learn from you and your staff, but bring our vast experience to bear in a very focused way.