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Stuart Lowry is the Training Development Director for Capita Learning and Development.
He is responsible for the design and delivery
of Capita's training solutions and manages a
team of 20 permanent trainers and a carefully selected pool of associate trainers.
Stuart has over 10 years training experience working for a wide variety of companies in
both the public and private sectors, including Schering-Plough, Group 4 Securicor and UBS. Prior to training, Stuart enjoyed a highly successful sales career working in human resources solutions.
Stuart's approach to training centres on discovery based learning and encourages delegates to think, and pragmatically apply the learning to professional and personal situations. He has a passionate and entertaining style that encourages a friendly and memorable learning experience |
Stuart's specialist training areas include:
Advanced presentation techniques
Senior management development
Training the trainer |
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Liz Kemp is a Chartered Institute of Personnel and Development qualified training consultant with 13 years experience of designing and delivering highly successful programmes.
A dynamic and enthusiastic deliverer, Liz generates commitment from her participants.
She encourages a high level of participation using a variety of techniques including accelerated learning, solutions focus and
theatre forum, to speed up learning and maximise enjoyment and outcomes. Liz is
often asked to present at national conferences as a motivational speaker at venues such as Olympia, the NEC and the Royal Armouries.
Liz has provided professional expertise
during live and pre-recorded radio interviews
including Radio 5 Live. |
Liz’s specialist training areas include:
Customer service training
HR Training
Office administration skills training
People skills & communication skills training
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Lee Mortimer worked for Barclays Bank, including 9 years as a Business Banking Relationship Manager, providing an
insight across a range of industry sectors.
Additionally, he spent 4 years with a national award winning training team at Barclays.
In his 4 years at Capita Learning & Development Lee has worked with a number of organisations on a range of training solutions for their staff.
A very personable trainer, Lee provides a relaxed training environment for his delegates ensuring all feel able to contribute to group activities.
With proven experience in evaluating major training programmes, he understands the need for commercial payback on training |
Lee’s specialist training areas include:
Communication skills training
Finance and Management training
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Ailsa Sutcliffe is an experienced manager and learning consultant with over 15 years’ experience in developing and delivering learning solutions across the UK. Her style is that of facilitator; she generates ownership and commitment within the group that she is working with. Ailsa gets the best out of participants through a participative approach. She encourages them to plan how they can apply the theory in the workplace. With a strong belief in the value that individuals contribute to an organisation, Ailsa provides the opportunity and environment for individuals to recognise their potential to achieve results.
Ailsa also helps clients to design and introduce new policies and procedures, particularly in the areas of Performance management, 360° Feedback and Team briefing.
Ailsa’s contribution means that clients request her in particular; and both qualitative and quantitative feedback is consistently good. |
Ailsa’s specialist training areas include:
Customer service training
Management & leadership training
Office administration skills training
People skills & communication skills training
Project Management training
Senior Management training |
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John Elloway studied Drama and Education at Central School of Speech and Drama, he then moved into a successful sales career transposing his communication and presentation skills into the business environment. He then moved into the training arena, working for a highly successful training provider recognised by the National Training Awards for the standard and quality of training provided
John is an energetic and dynamic learning consultant; his delivery style is shaped by a strong belief in delegate participation and accelerated learning techniques. John’s key strengths lie in his ability to design and deliver engaging training that relies on a ‘do’ rather than ‘watch’ methodology that in turn enthuses delegates to not only embrace new concepts but also act upon them once back in the work environment. |
John’s specialist training areas include:
Communication skills training
Sales skills and advanced sales skills training
Stress management training
Time management training
Assertiveness skills
Influencing and Persuading skills training
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Phil Mcgeough is one of our most experienced Consultants. Some of his clients are household names in both the public and private sectors, including:
Reuters, News International, National Grid, Fujitsu, Kawasaki Great Ormond St. Hospital, British Gas and lots more.
He travels all over the British Isles and extensively abroad. Phil's approach is always to tailor training programmes to meet particular organisational needs and to find pragmatic interventions which are upbeat, stimulating and thought provoking. |
Phil's specialist training areas include:
Coaching skills training
Interviewing skills training
Interpersonal skills training
Management development training
Project Management training |
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Rupert Salter has extensive experience
in both public and private sectors; including GlaxoSmithKline, Group4Securicor, CIT, HBG Construction, Tate & Lyle, Zurich Finance
and Christies Auctioneers.
Rupert has also helped clients to design and introduce new policies and procedures, particularly in the areas of Performance management, Absence management and Team briefing. Rupert provides training for people at all levels, encouraging teamwork and fulfilment of organisational objectives.
Providing a relaxed learning environment for delegates; Rupert enables everyone to gain
the utmost from his training programmes. |
Rupert’s specialist training areas include:
HR, Health and Safety
Management & leadership training particularly frontline and middle management
People skills training
Coaching Skills
Interviewing Skills
Confidence Building |
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David Kennaway is a MCIPD qualified learning consultant with 15 years experience of training and development working as a training manager for major Blue chip companies He has a wealth of experience in management development and front line customer facing training.
David uses NLP in the training room to influence delegates and has a strong belief that training should make a substantial difference to delegates and their organisations. Training concepts should be demystified to make common sense, be easy to understand and applied in the workplace. |
David specialist training areas are:
Interpersonal skills training including NLP and emotional intelligence.
Sales skills training
Management development training
Presentation skills
Training the trainer
Customer service training
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David Chivers began his early career in a commercial environment, working for a number of years as a Recruitment Consultant to accountancy firms in the North West region. Following a successful period he moved organisations to further his sales career before undertaking his first step in management for a leading industry specialist.
After 2 years as a Business Manager David moved into the training arena, working for a highly successful training provider that was recognised by the National Training Awards for the standard and quality of training provided. Now based in the North-West David provides training in a number of sectors including; Sales, Customer Service, Management and Interpersonal Skills. |
David's specialist training areas include:
Customer service training
Interpersonal skills training
Management training
Sales skills training |
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Duncan Gotobed is a professionally qualified trainer with over 10 years of experience of designing and delivering innovative training programmes, which combine leading business thinking with a highly participative approach.
He is a skilled facilitator and coach, who is able to gain ownership and commitment from both individuals and groups by focusing on how they can apply what they have learnt to the workplace. Duncan also creates an environment that enables participants to willingly contribute and share their knowledge/experience with each other.
He is regularly invited back by clients to do additional work with them. |
Duncan’s specialist training areas include:
Management & leadership training
People skills & communication skills training |
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Carol Martin commenced her career within both Recruitment and Sales and gained extensive experience of management and training over the next 15 years’ within one of the UK’s largest recruitment organisations.
Realising her passion for the Training element of her roles, Carol then moved into dedicated training and Management Consultancy, working both with large corporations and small independent organisations and offering training, assessment and coaching at all levels. Since joining Capita, Carol has enhanced these skills yet further and delivers training across a variety of sectors including; Sales and Business Development, Customer Relationship Management, Introduction and Advanced Management Skills, Cultural Diversity and Interpersonal Skills and Time Management, plus Administration and Writing Skills.
Carol prides herself on ensuring that her courses are fun, relevant and informative and has an enthusiastic and passionate approach to every session. Therefore, Carol designs courses that include strong participative elements that afford the delegates the opportunity for small and large group involvement. |
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David Soloman joined Capita L&D in July 2006, having spent six months working on the London Borough of Harrow SAP/Contact Centre project.
A trainer since 1980, David is a firm believer in simplicity, creativity and interaction; his courses are good-humoured, participative and behavioural.
David's training career began at Barclays Bank, he was Training Manager during a ten year spell at Reed Personnel, and, whilst freelancing, was an Associate Trainer for both Reed Training and Huthwaite International.
One of his highlights is the design and delivery of an induction training programme to the Parking Services industry: the effectiveness of which was recognised by a National Training Award for his client. |
David's specialist training areas include:
SPIN Selling, Sales Management
Management and Leadership
Recruitment & Selection
Training Design and Delivery
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Brian Bridges is a very experienced learning consultant with over 20 years experience of designing and delivering training solutions across the UK. He has worked with a wide range of organisations in both public and private sectors, including Government Departments, the AA, Kerry Foods, Manchester University, National Weights and Measures Laboratory, Cheshire Police and many more. He also has extensive management experience with over 10 years in various management positions in the clothing industry.
He has a down to earth, highly participative style, believing that training should be enjoyed not endured. As a result, his sessions tend to be relaxed and informal, but still remain focused on the desired outcomes. He enjoys a reputation for providing practical, no frills solutions, whilst encouraging individuals to identify how they can significantly contribute to the success of their organisations
Brian has helped clients to design and introduce policies and procedures particularly in the areas of Performance management, Absence management, Discipline and grievance, Recruitment and selection and Team briefing. A particular highlight has been the designing and running of Development Centres for managers using both personality and leadership profiling, which led to participants producing personal development plans, followed by series of modular courses to meet needs identified during and following the events. |
(picture coming soon)
Brian’s specialist training areas include:
Leadership training
Management training
Project management training
Interviewing skills
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Steve Russell
Chartered MCIPD
With a focus on organisation & individual improvement, Steve brings over 20 years of experience as a professional trainer. Working as a consultant/training manager with Department of Employment, LRQA Ltd, Axon Solutions and as a freelance has enabled him develop a wide range of expertise, designing and delivering both soft skills solutions (leadership/team development, influencing, assertiveness, presentation skills, facilitation & coaching) and more technical subjects (process improvement, performance measurement, contract management).
An engaging deliverer, excellent facilitator and accomplished coach, Steve’s training skills are enhanced by strong assessment and audit experience gained over 7 years as a Business Excellence assessor/consultant. Establishing a clear link between individuals learning and organisational goals forms a key aspect of any work he undertakes with clients.
As part of his own ongoing development he has recently qualified as a Licensed NLP Practitioner. |
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Judith Hammer is an experienced, international, multi-lingual training professional with 8 years of multidisciplinary training experience in the hospitality, retail, corporate and public sectors. Judith’s delivery style is very empowering, challenging, motivating, energetic, inspirational and passionate. She believes that a participative approach, thinking outside the box and finding creative solutions, as well as sharing the learning process are the key to successful adult learning.
Having worked within and for large multidisciplinary organisations, both at senior and first line manager level, has made her an ideal trainer and engaging communicator.
When you meet Judith, you'll find she is friendly and open, encouraging delegate input and tailoring the course to individual needs as much as possible. Her training courses are fun and energetic with lots of practical and user friendly techniques for you to implement in your workplace and life for a successful future. |
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Andrea Ives combines 11 year's practical experience at training and development in both the public and private sector.
In recent years Andrea has been involved in teaching and training with a variety of groups to include health and medical professionals, head teachers, NHS staff at all levels, and senior management. She has set up a variety of bespoke training sessions and workshops for large health industry companies including, GSK and Denplan.
Andrea’s specialist subject areas include influence and persuasion, coaching, effective delegation, interpersonal skills, presentation skills, time management, team building, assertiveness skills, creative problem solving and communication and management skills.
With experience of setting up and running her own successful training company, Andrea has a real passion for not just developing people but overcoming the learning barriers within private and public sector organisations.
Andrea also has 6 years experience in both teaching and training within the FE sector and completed her PGCE in 2006.
Her dynamic and open approach enables delegates to feel comfortable but open to change, and challenges them to transform their behaviours and encourage them to apply their learning and aid development. |
Photo coming soon |
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Damien Shieber is a TAP Accredited Learning Consultant bringing 7 Years practical experience as a Manager with blue chip companies in Sales and front line customer facing roles. After managing large, successful teams he realised his passion for the Training element of his roles and joined Capita Learning & Development.
Since joining Capita, Damien had enhanced these skills yet further and delivers training across a variety of sectors which include Management Skills, Customer Service, Sales, Relationship Management, Confidence Training, Time Management, Influencing Skills, Communication Skills plus Administration and writing skills.
Damien creates a fun, relevant and informative approach to every session and has an enthusiastic and passionate element to all he does. Using these elements his strengths lie in his ability to design and deliver engaging training that relies on a ‘do’ rather than ‘watch’ methodology.
His dynamic and open approach enables delegates to feel comfortable but open to change, and challenges them to transform their behaviours and encourage them to apply their learning and aid development. This empowers the delegates to not only embrace new concepts but also act on them when they are back in the workplace”
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